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Mica Coppersmith Lamps
Mica Lamps

Timeworks Clocks
Timeworks Clocks

 

Shipping Information


 Contents
What are your shipping rates?

Timeworks Clocks ship FREE in the continental 48 states. Most Mica lamp Company lamps ship FREE in the continental 48 states. All Handcrafted furniture can be shipped via white glove delivery, please call or email for a quote.

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When will my order be delivered?

In stock merchandise will be shipped within 2 business days. Mica lamp company lamps are custom made so expect a 4-8 week lead time. But don't worry, they are well worth the wait! Items may occasionally be unavailable or backordered. If this happens with your order, you will be notified promptly via email with the approximate delivery date.
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Should I contact you or the carrier with questions about my package?

If you have general questions about the delivery of your order or if you're wondering about the status of a backorder, please contact us.
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What do I do if the package looks damaged?

Inspect the package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and call us at 585-396-9940.
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What if I accept delivery then discover a problem with the item after the driver has left?

If you discover a problem, please call our Customer Service department at 585-396-9940. We may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you’re completely satisfied with the condition and performance of your purchase. That will make it easier to return the item if necessary.
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9/23/2014